No Limits Software joins BMC Technology Alliance Program (TAP) to automate data center change management
St. Louis, MO (PRWEB) August 10, 2011
No Limits Software has joined the BMC Technology Alliance Program (TAP) to integrate their Rack Management Platform (RaMP) data center management solution with BMC Remedy Change Management.
Integration with Remedy Change Management will provide several key advantages over data center management systems which rely on manual entry of system changes. First, automated collection of system configuration data improves data accuracy while greatly reducing the time and cost of manually collecting the data. Second, automated snapshots of the configuration data will allow data center managers to quickly find system changes which may result in system outages, reducing mean time to repair (MTTR) and increasing system availability.
Integration with Remedy Change Management will allow automated verification that a scheduled task was completed and will also highlight changes which were made without going through the change authorization process.
It is estimated that 80% of outages are due to a change and 80% of MTTR is trying to find out what changed. By looking at the changes for the affected asset, problem managers can typically recommend a fix to the problem over 80% of the time with a first fix rate of over 90%.
If you only look at authorized changes, however, you may be missing changes which were made outside of the process. Organizations which implement automated change auditing are usually alarmed to see how many changes are being made ‘under the radar’. The ability to track both authorized changes and detected changes – changes made but not necessarily authorized – is key functionality needed to reduce MTTR and increase overall system availability.
If problem managers can use the list of detected changes to recommend a fix 80% of the time and 90% of these recommendations result in a solution, this means we’ve reduce the time to diagnose the problem by 72%. Since the diagnosis phase represents 80% of the total MTTR, automated change management can reduce MTTR by 58%. At the same time, we’ve also reduced the amount of labor required to troubleshoot and resolve problems by a similar amount.
RaMP provides the following capabilities:
Automated Asset Management
— 100% data accuracy through the automated discovery of detailed device information
— Automatically track device location down to the rack unit
— Software license management
— Real-time data center auditing for IT asset accounting compliance (Sarbanes-Oxley, CFR-11)
— Automated change control to reduce MTTR and increase availability
— Web services API provides integration with other asset and change management systems
— Power and environmental monitoring down to the device level
— Server monitoring to identify servers which should be retired, virtualized or consolidated
— Identify servers which are not using power management
Enhanced Capacity Planning
— More accurate capacity planning data helps to reduce stranded power and shutdown risks
About No Limits Software
No Limits Software is a leading provider of data center management solutions, including asset management, capacity planning, and power and environmental monitoring. No Limits Software’s patent-pending solution is unique in that it automates asset management to the rack unit. The RaMP solution eliminates the need for physical audits, dramatically reduces the time to find and repair equipment, improves system availability and improves data center energy efficiency by providing accurate capacity planning.
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